MARS HYDRO WARRANTY

KRVHeadShop Warranty Policy

For any warranty claims, please contact KRVHeadShop at Info@krvheadshop.com.

Warranty Coverage:

KRVHeadShop offers warranty coverage for LED Grow Lights, inline duct fans, and heat mats purchased through authorized channels, as outlined below:

  • LED Grow Lights: Most models are covered by a five-year limited warranty.
    • Within 1 year: Full warranty includes free parts, repair service, and shipping.
    • 1-5 years: Limited warranty provides free parts; buyer covers repair and shipping costs.

  • Inline Duct Fans & iHub Smart Power Strip:
    • Covered by a two-year full warranty.

  • Heat Mats, Clip-On Fans, Water Pump (in irrigation kits), and PH/TDS Meters:
    • Covered by a one-year full warranty.

  • Special Linear LED Grow Lights (TS600 & SP150):
    • 0-3 months: Full coverage with free replacement lighting and shipping.
    • 3-12 months: Limited warranty with free replacement lighting; buyer covers shipping.
    • 1-5 years: Discounted trade-in options for new LEDs at 30%-50% off.

Note: Non-electrical products and accessories are not covered. For items missing or damaged in transit, please contact us within 7 days to arrange replacement or shipment of missing parts.

Warranty Conditions:

To qualify, products must be:

  • Purchased from KRVHeadShop
  • Installed within their intended operating conditions:
    • LED Grow Lights: Ambient temperature ≤ 40℃ (104℉)
    • Inline Duct Fans: Ambient temperature ≤ 30℃ (86℉); Relative humidity ≤ 65%
    • Heat Mats: Ambient temperature ≤ 40℃ (104℉)

Additional Notes:

  • Discontinued models [ECO, PROII, MARSI, MARSII, REFLECTOR, MARSCOB] are not covered.
  • Mars Hydro Grow Tents are not covered by warranty.
  • Claims must be submitted within 30 days of discovering a defect.

Warranty Claim Procedure:

  1. Contact Info@krvheadshop.com with:
    • Order details (order number, purchase platform, order email)
    • A description of the issue
    • Photos of product labels and documentation of the defect (photos and videos are encouraged)

Substitute Lighting:

In cases where immediate lighting is needed:

  • Temporary substitute lighting is available with a deposit and round-trip shipping fees.
  • The deposit will be refunded upon return of the substitute in good condition.

Shipments from China: For shipments requiring parts or accessories from China, components are free within five years, but buyers are responsible for all associated costs, including shipping and customs fees.

KRVHeadShop reserves the right to modify or discontinue this warranty policy for any products purchased after policy updates.