Widerrufsrecht
Our standard 30-day return policy remains in effect for all products except Mars Hydro items, which are subject to our separate warranty policy.
Standard Return Policy
You may request a return within 30 days of receiving your item. To be eligible, the item must be in its original condition—unused, with tags, and in original packaging. Proof of purchase is also required.
To initiate a return, please contact us at Info@KRVHeadShop.com. Once your return is accepted, we will provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.
For Mars Hydro products, please refer to our Mars Hydro Warranty Policy.
Damages and Issues
If you receive an incorrect, damaged, or defective item, contact us immediately so we can address the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishables (food, flowers, plants)
- Custom or personalized products
- Personal care items
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable. For specific item concerns, reach out to Info@KRVHeadShop.com.
Exchanges
To exchange an item, initiate a return first, then make a new purchase after your return is accepted.
EU 14-Day Cooling Off Period
For shipments to the EU, customers may cancel or return orders within 14 days without justification. Items must remain in their original condition, with tags, packaging, and proof of purchase.
Refunds
Refunds will be processed upon receipt and inspection of returned items. If approved, a refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed, contact us at Info@KRVHeadShop.com.
Mars Hydro products are covered by the Mars Hydro Warranty Policy only; all other items fall under this standard return policy.